AI Incident Response Playbook
A 22-page crisis management framework for AI failures, hallucinations, security breaches, and safety incidents. When your AI fails in production, every minute counts.
Battle-tested by teams managing AI incidents at scale
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What's Inside the Playbook
6-Phase Framework
- • Phase 1: Detection (0-15 min)
- • Phase 2: Containment
- • Phase 3: Investigation
- • Phase 4: Communication
- • Phase 5: Resolution
- • Phase 6: Post-Incident Review
Incident Playbooks
- • Hallucination at Scale
- • Harmful Content
- • Data Leakage / PII
- • Performance Degradation
- • Containment strategies
Communication Kit
- • Status page templates
- • Customer email templates
- • Internal update format
- • Executive briefing
- • Post-mortem template
Why You Need This Playbook
6-phase incident response framework (Detection → Resolution → Post-Mortem)
Severity classification system (P0-P3) with response time SLAs
Ready-to-use communication templates (internal + external)
Playbooks for 4 common AI incident types (hallucinations, data leaks, bias, performance)
Containment strategies (shutdown, rollback, failover, output filtering)
Root cause analysis checklist
Post-incident review template (no-blame culture)
The Cost of Being Unprepared
Average cost per major AI incident
Average time to detect & resolve without a plan
Of companies experienced AI failures
Who Uses This Playbook
What Teams Are Saying
"We had a P0 hallucination incident. This playbook got us from detection to resolution in 47 minutes instead of our usual 4+ hours. Saved us at least $100K in potential damage."
B2B SaaS Startup
CTO
"The communication templates alone are worth it. We used them during our data leakage incident and got praised by our board for transparency and speed."
Enterprise AI Company
VP Engineering
Don't Wait for Your First Incident
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